Absolutely don’t recommend to fly with this company. Disgusting food, not profesional staff. We have to land in Vilnius however finally (due to weather ) we land in Kaunas.Captain couple of times changed the information, staff absolutely doesn’t know what have to say and what have to do. People were afraid, 2h passengers were in a board without any normal information. Firstly said us that we gonna land in Kaunas and when go to Vilnius via bus. Then crew informed that plane will go to Vilnius (after landing in Kaunas) Staff informed couple of passengers (I guess they were friends) that fuel was empty that’s why we have a landing in Kaunas. Don’t go with they in any trips !!!…
Date of travel: January 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from skyup_aero, Менеджер по обслуживанию клиентов at SkyUp
Responded Jan 24, 2024
We are sorry that you have such an opinion about our company. We're constantly working to improve the quality of our service. Now our aircraft operate flights for other airline companies under ACMI contracts. In order for us to check the details of your flight, please write to us on a social network convenient for you: https://www.instagram.com/skyup.aero https://www.facebook.com/skyup.aero
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.