First, I did not realize that there are NO number addresses in Jamaica (just street names and the name of the place you want to visit).
I also did not know Whitehall is not a part of the normal tourist haunt. Whitehall is rather (according to my driver) a place that the “thugs” reside.
I was able to find the pick up/meeting location and no tourist should EVER go there. Luckily, I went (my driver did not want to venture into the neighborhood) when it was still daylight and was able to retrieve a business card from the resort named as the pick up location. Surprisingly, the resort existed and didn’t look bad from the outside. However, I don’t think it is a place I would like to stay at because of the location.
Finally, because I was staying in Negril my driver let me know the price point to see the luminous lagoon was too low because the luminous lagoon is past Montego bay.
I learned you must be cautious when booking excursions on trip advisor specifically for Jamaica. If you haven’t communicated (by email and phone) with anyone specific before the excursion “buyer beware”.