I do not recommend trusting your holiday entertainment to CSTRents. We booked and paid for Segway tours in 3 locations (Naples, Palermo and Taormina) and all were cancelled. The bookings were for late April/early May and there was nothing on Viator that indicated there should be trouble. Here’s how the process went for all 3:
A) booking made and paid for on Viator. Voucher received.
B) within 24-48 hours of the booking, Leo will email you and say there are insufficient people for a tour. We booked for 2 people and made these bookings in February. So it’s hardly surprising others haven’t booked yet, and it’s bizarre they would try and dissuade you from doing so when they make this option available on Viator.
C) a couple of days before the booking, Leo will email you again and offer a “private tour” if you double what you have already paid, or a refund
So naturally we asked for a refund. I genuinely don’t understand their business model - it’s either incompetent to offer something at a time you’re not going to run it, or extortionate to demand double for what has been advertised.
Bottom line is DO NOT WASTE YOUR TIME WITH THESE PEOPLE. They won’t deliver. Plan on doing something else with your time.