We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Vienna First

Desider-Friedmann-Platz 2 Judengasse 8, Vienna 1010 Austria
avatar-imageavatar-imageavatar-image
Traveler (410)
Room & Suite (169)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#67 of 376 hotels in Vienna
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
The Mercure Vienna First hotel is your exclusive residence in the heart of Vienna, just a stone's throw from St. Stephan's Cathedral and Hofburg Imperial Palace. The boutique hotel, with its friendly atmosphere and exceptional style, has 49 air-conditioned rooms with free WIFI and satellite TV. Enjoy the special ambience created by the perfect mix of history and modernity. Schwedenplatz and Stephansplatz U-Bahn stations are just a few minutes' walk away.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Currency exchange
24-hour front desk
Express check-in / check-out
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Taxi service
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French, Spanish, Arabic and 1 more
741Reviews31Q+A37Room tips
Traveler rating
  • 412
  • 250
  • 53
  • 14
  • 12
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Nicolas B wrote a review Mar 15
Deuil-la-Barre, France3 contributions
I spent 3 days for a quick visit of Vienna and stayed at Mecure Vienna First with my wife. The hotel is perfectly located in the center of the city, near of everything and public transportation. All the staff of the hotel is highly kind, professional and helpful to assist for a great experience of Vienna.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded yesterday
Dear Mercure guest, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
LarsDane wrote a review Sep 2022
Horsens, Denmark522 contributions208 helpful votes
Hotel's Favorite
A most pleasurable stay in a location perfectly situated for Innere Stadt. Checking in was very welcoming and helpful. The room was fine and clean and with the possibility of making coffee and tea. Breakfast is very good and fresh - and the service is impeccable. I can only recommend it.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Sep 6, 2022
Dear Guest, we very much appreciate your nice review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we look forward to welcoming you again soon! Best regards from Vienna Salvatore Baingiu Front Office
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Claire wrote a review Feb 2024
Malta12 contributions1 helpful vote
Amazing central location. Rooms are nicely decorated and very modern. All basic necessaries are provided. Fresh water is also provided in the mini bar along with coffee facilities. Breakfast was good with a variety of options with fresh food items. Reception staff were always very helpful, all speak very good English.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Highly recommended if you want to stay in the city centre
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded 4 weeks ago
Dearest Claire, thank you very much for the nice words and wonderful feedback. Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Miss 301 wrote a review Feb 2024
4 contributions
I stayed in this hotel for a week and had a great stay. The hotel is modern, clean and in great central location on a quiet street but close to St. Stephens square. But the stand out for me was the great customer service - all the staff we encountered from cleaners to front of house were very friendly and welcoming. The best customer service I have ever received in hotel!
Read more
Date of stay: March 2023
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded 4 weeks ago
Dear Mercure guest, we thank you kindly for the nice words and positive feedback. We are happy to read that you had a wonderful stay in our Mercure Vienna First! Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Angelos G wrote a review Dec 2023
12 contributions16 helpful votes
It is a well located hotel in the center of Wien near St. Stephens square. Reception was great. Rooms were a bid small, but this is ok it was mentioned when booking the hotel. The room was not very clean. Even when the service came in the morning we would still see that the carpet was dirty. Breakfast was ok but with not too many options. Restaurant was ok but food was not on the pricing they were offering. We had a good stay but I don't think I will book again this hotel.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Dec 10, 2023
Dear guest, thank you so much for your review and constructive criticism on which we will take care of! Warm regards from Vienna Katharina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Patrick L wrote a review Nov 2023
San Francisco, California5 contributions
Beware - Don’t stay here, they will scam you! Location is solid, rooms are ok. Biggest problem is they lie to you and do not honor what they say. When checking in they told us explicitly that breakfast was included in our booking. Upon check out they had changed their mind and charged us 200 euros for their honestly terrible breakfast! I never would have eaten it if they hadn’t told us explicitly it was free! When I brought this up to the front desk, they did nothing and told me I needed to provide documentation they told me it was included, as if I should be fact checking every thing each employee tells me and getting documentation for it. Really bad hospitality and they will scam you. If you decide to stay, I guess you have to get everything they tell you in writing and notarized? Oh also the shower was clogged the whole time and they never came to fix it.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Don’t trust what they tell you unless you get it in writing
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Nov 23, 2023
Dear guest, we would kindly ask you not to use such wording against us. The breakfast was not included in your booking. We deeply regret that obviously one of your colleagues gave you the wrong information - this may not have happened, and we do apologize for our mistake. In the end you did not pay for the consumed breakfast. Warm regards from Vienna Katharina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Agiloves wrote a review Nov 2023
Vienna, Austria37 contributions18 helpful votes
Berat is the best Service in town! Thank you for your dedication and attention. We ordered a Steak and Fish and chips, with some lovely wine. In a super central location you might want to enjoy a lovely local freshly prepared dinner.
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Nov 13, 2023
Dear Agiloves, we thank you kindly for the wonderful feedback! Many greetings from Vienna Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sandra F wrote a review Sep 2023
Brazil672 contributions215 helpful votes
There are two Mercure hotels very close together. We chose the Mercure Vienna First based on the photos on the website and it was an excellent choice. The hotel is very well located, despite being in a car-free location, but there was no problem, as the taxi dropped us off 10 meters from the hotel entrance. The room is very comfortable and clean, the breakfast was excellent and the service was kind.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Sep 29, 2023
Dear Sandra, we highly appreciate your fantastic feedback! It`s great to hear that you had a good time in Vienna! Warm regards from beautfiul Vienna Katharina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Vercingeterix wrote a review Sep 2023
52 contributions65 helpful votes
We were very happy with this hotel stay . It was right in the heart of everything in Vienna. The staff were very friendly and helpful. The room was very clean and modern. Especially the bathroom as it had an amazing shower and very good quality towels. The bed was very comfortable and the room was cleaned every day. The only down side was the bar area was too quiet for a hotel , but only 2 minutes away were very nice bars and restaurants. I would recommend this hotel as a perfect spot to visit Vienna.
Read more
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Sep 18, 2023
Dearest Vercingeterix, we thank you kindly for the nice and positive review of your stay! We are looking forward to welcoming you again soon Best regards from Vienna Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Staffan R wrote a review Sep 2023
14 contributions2 helpful votes
The location of the hotel is great, as it’s walking distance to a lot of Viennas most visited sites and also a close distance from the subway, which can take you further out from the city centre. The room was also good, although a bit small, but no real complaint, just an observation. What brings this hotel down is the breakfast. There’s nothing done right in there. The coffee is bad (which I don’t get, because they have a fancy espresso machine up front, but they get the coffee from the back?!), the scrambled eggs are bad, the juice is bad… Everything just feels cheap and without any thought. With a better breakfast, this would be a really really good hotel. A bit of a shame.
Read more
Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded Sep 13, 2023
Dear Staffan, thank you kindly for the constructive review of your stay. We are are sorry to read that the breakfast has not been satisfactory! We deeply apologize for that and we will make sure it will not be the case in the future! Best regards from Vienna Salvatore - Guest relations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Vienna area.
PRICE RANGE
$138 - $219 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
49
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MERCURE VIENNA FIRST $135 ($̶2̶4̶9̶) - Updated 2024 Prices & Hotel Reviews - Austria

Frequently Asked Questions about Mercure Vienna First
Which popular attractions are close to Mercure Vienna First?
Nearby attractions include Historic Center of Vienna (0.3 miles), St. Stephen's Cathedral (0.2 miles), and Intrepid Urban Adventures - Vienna (0.2 miles).
What are some of the property amenities at Mercure Vienna First?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Vienna First?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Vienna First?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Vienna First?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Mercure Vienna First?
Conveniently located restaurants include ef16 Restaurant, Vinothek W-Einkehr, and Leto.
Does Mercure Vienna First have airport transportation?
Yes, Mercure Vienna First offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Vienna First located near the city center?
Yes, it is 0.2 miles away from the center of Vienna.
Are any cleaning services offered at Mercure Vienna First?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Vienna First?
The staff speaks multiple languages, including English, Spanish, French, German, and Arabic.
Are there any historical sites close to Mercure Vienna First?
Many travelers enjoy visiting Belvedere Museum (1.8 miles), Ringstrasse (0.6 miles), and Votivkirche (0.8 miles).