Place is beautiful. And i mean design. And fresh and new. Materials used, from furniture to carpets and tiles are expensive, i mean, really, the taps and windows and doors all are impressive. Panorama is wonderful. Food is good. People working there are really trying to serve. Good saunas. Good beds. Everything is very clean. Personal like waiters and chef are doing their job well. As for everything else: 1) This hotel is not about comfort. Bathroom door doesn't open even to half because its hits bathroom furniture. U open, u squeeze in and then only u can close it. Bathroom is big but there is no place to turn around. Everything is arranged very uncomfortably. There is no shelf, not a single one. Nowhere to put things. In shower there is no shelf either, just one tiny soap holder. So your shampoo, shower gel and conditioner you need to hold in your hands or something. Tropical shower is spraying water to all directions, floods whole bathroom, but normal shower there is nowhere to fix high enough on the wall, unfortunately. Room is overstuffed with furniture, like huge gardrobe. And as a result there's is nowhere to move, to put things like suitcase if its more than one. And there is literally no possibility to dry a towel or swimming suit. No drier or hooks or anything. U come from swimming pool and all wet things u try to hang on the doors of this gardrobe and one single chair. Every room opens to a nice terrace. And there's nothing on it. No chair, no table, no bench. You can't sit out with a glass of wine or something. Yeah i guess with people having their stuffs outside, drying clothes this all would not look so perfect and beautiful, but come on, its for people, not postcards, right? There are no mosquito nets (!!!) In the bathroom there is night light which is nice, but you can't switch it off and since wall between bathroom and room is made of glass the light comes in, so if you can't sleep with light on it will bother. 2) Pool isn't heated, it's cold. They don't cover it either, so rain just drops in. 3) Food at breakfast isn't covered with anything and flies are walking on it, all the time, literally. I mean how hard is it to buy plates with glass tops like its always done in hotels... 4) and the best: there were construction works both days we stayed. Drilling, hammering, cutting the wall all day long. Impossible to relax. We had to escape from hotel somewhere. I planned to spend this day by the pool, i was tired, that's why i choose this place. And no warning in advance, they just started at 11, no sorry, nothing for this inconvenience was offered. 5) At checkout they said: oh and please pay by cash (!!) our terminal maybe not working because its connected to gsm or something. Nearest ATM is some 10 km drive, I guess. So we said no way. But fortunately terminal functioned. I think guests should be informed that cash is better at check-in latest. Overall impression: feels likes someone who opened this place knows about style but actually does not have a clear idea about hotel is, what people want, what they expect, what is comfort and convince. But the location is great, the resource is great, it just needs to be utilized better, so i wish them to improve with time and experience, and to become a great place, i believe they can. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.