Dear Guests,

We wish to thank you for writing your review on Trip Advisor after your experience at Belmond Grand Hotel Timeo.

Usually, if possible, we try to do our utmost to upgrade our guests to the next best room category as in your case, and we were sure it’d have been appreciated.

We regret to learn that the room assigned did not meet your expectations since during the season we have never received any complaints regarding that and we are therefore even more sorry that you had another impression.
The room which was allocated to you is one of the most spacious of our new brand Deluxe Suites and recently renovated and we usually assign it for long stays considering it more comfortable for our guests.

We apologise once again for the inconvenience caused also due to the fact that during your stay the hotel was fully booked and we were not able to give you the possibility of choosing another room.

In the meantime we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you better in the future.

Sincerely,

Luca Finardi
General Manager